Q1: What is the philosophy that drives Remote Staff?
Q2: What makes Remote Staff different from other offshore labor hire suppliers?
The greatest difference between Remote staff and our other offshore staffing suppliers is that we are a service orientated specializing in dealing with long term sustainable working relationships between offshore staff and their international clients.
We have invested heavily so we are able to offer quality customer support to clients and staff. In addition we are continuously focusing our efforts to improving our company procedures and adding extra layers of security to ensure that clients and staff are able to invest their time and energy into making this staffing model for them.
Q3: Why do clients prefer to do business with Remote Staff?
Find out in detail why Remote Staff is the leading virtual staffing supplier in remote workforce solutions, click this link to view more.
Q4: Why is hiring staff from Remote Staff still a preferred method to use by prospective clients even when these prospective clients personally have had the experience of and know how to hire offshore staff directly themselves?
Our experience has shown us that the greatest issue with hiring staff from abroad is trust and accountability. Previously to using Remote staff, clients who hired people directly indicated that they experienced many frustrations such as issues with punctuality, reliability where staff would disappear during the middle of work expectations as well as others clients having experienced the inability to gain trust and commitment from their staff. In addition to these issues were the seemingly constant issues with IT related problems resulting in a lack of accountability and transparency.
At Remote Staff we have addressed all the foreseeable problems you may experience when working with staff from autonomous locations. We have developed our own procedures and technologies that keep all involved accountable to ensure that staff are online, on time and performing work related tasks. In addition to the Remote Staff transparency technologies assisting to facilitate the authenticity of the working relationships, we have a highly trained HR support department dedicated to making remote working relationships between client and staff alike successful and sustainable over the long term. At Remote Staff we personally screen all candidates, visit their homes to validate that they have fast Internet connections, adequate computer equipment and confirm their references and IDs. All these steps are in place so that both offshore staff and international clients could invest their time into building a successful remote working relationship.
Q5: Why do staff prefer to working with Remote Staff rather than with an dealing international client directly?
We have found that contractors are usually less likely commit to working for aninternational client directly because they feel the client cannot offer the same security and guarantees as Remote Staff.
Often contractors feel vulnerable when working directly with international clients because of the isolation factor they feel which contribute to concerns relating to payroll, being taken advantage of by clients, the lack of a support network and trust related issues. This is not a healthy environment for contractors to build a long term career in and as a result most people prefer to work with Remote Staff.
At Remote Staff we offer offshore staff:
Questions about Remote Staff hiring processes
Q1: Is there any up front fees with the Remote Staffing Service?
No there are no upfront fees for Remote Staffing services.
Q2: Is there a trial period or assessment period available?
What is my minimum commitment period?
Yes, with Remote Staff you are able to work with staff on a trial basis using a pre-paid account designed for clients who would like experience working with candidates first before they commit to full-time or part-time hire. You will be given instant access to these staff without any obligations so you can determine if they are the right candidates for your business. There is no minimum commitment period, however, you are unable to hire full-time or part-time staff using this method of hire. If you have found a staff member that you would like to hire on a full-time or part-time basis then you will need to become a remote staff client and begin paying for your staff via one month in advance invoices.
Q3: How does Remote Staff support me to make the right decision
when hiring the most suitable candidate for my company?
Remote Staff has a number of tried and tested methods to assist you to find the most suitable candidate for your business. When searching for a person to hire you are able to access online references such as the candidates resumes, personal work portfolios, read through our recruiters notes as well as contact recruitment hiring managers to personally speak with about your selection. In addition to this you have the choice to personally interview them over the phone as well as trial working with a candidate first before committing to full-time or part-time you hire. If you are looking for a candidate with a specialized skill set or specific price point then you can use our FREE custom recruitment method so Remote Staff can find the best possible candidate for your business. Every candidate who is endorsed by Remote staff has been through our stringent screening processes ensuring they meet the minimum standards that we would expect from a home professional. In the case that your selected staff is not the right person for your business, you are able to terminate the staff within 24 hrs and we could then organise a staff replacement for you.
Q4: What is expected of the client during the recruitment process?
Once a client notifies Remote Staff with their preferred selection and interview time, we will contact the candidate to inform them of your interest and confirm their availability and advise them of the scheduled interview. A Remote Staff representative will formally introduce you to your candidate before your interview takes place. Once the interview is completed you will need to confirm if you would like to hire the candidate you have interviewed or continue with the hiring process. Understand that when it comes to the talent profiled at Remote Staff, most are urgently searching for fulltime work so you will need to make prompt decisions as these staffs circumstances constantly change.
Questions about working with Remote Staff
Q1: Am I guaranteed specific work related outputs and results by
the contractors I hire from Remote Staff?
No. Due to Remote Staff having no direct involvement in the direction, guidance, and management of the working tasks of contracted staff, Remote Staff cannot be held accountable for outcomes rendered by contracted staff the client has personally selected to hire, however we guarantee staff are actually working for you or you do not pay for the time in question.
Q2: Is there, any assistance provided on daily work tasks and/or project management solutions offered by Remote Staff?
No. Due to the fact Remote Staff is not liable for the daily work activities between your business and the contracted staff, we do not get involved with any of the work tasks or management of your output expectations. Our remote staffing solutions offers you HR support services as well as technologies to keep staff accountable and ensure that staff are online, on time and performing work related tasks.
Q3: Who is responsible for the work performance quality of the contracted staff?
It is important to note that staff will be working under your direction, guidance, and management. As the client, you will be responsible for giving instructions regarding to; what work tasks needs to be completed, the standard of work required and your minimum expectations the contractor must meet to be part of your team. At Remote Staff, we have no direct involvement when it comes to instructing staff on specific work related tasks set by you the client.
Q4: Do Clients have to provide any computers, equipment and software
to the offshore contracted staff to perform their work tasks?
No. At Remote Staff we confirm that our contracted staff have professional working environments by personally visiting their homes to validate their computer equipment and Internet connection speeds are all of a professional working standard. There have been some cases where clients have supplied equipment and software necessary to complete the job but this is solely the choice of the client.
Q5: Will the client have direct access to the contracted staff they hire or will the client be required to use Remote Staff as a "middle man" every time the client needs to communicate to the hired
Remote Staff has no direct involvement in the daily work activities and communication between your business and the contracted staff. As the client you will have direct access to the contracted staff member any time during their working shift. Remote Staff will set up a new Skype ID, Remote Staff Chat ID and Gmail account for the contracted staff and these details will be passed onto the client so you can communicate directly with your contracted staff during their working shifts. For those clients who would prefer to have direct access to their staff without the involvement of the Remote Staff, there is the option of a $5,000 buy out fee per staff member.
Q6: What are the procedures used to communicate with contracted staff only accessible via online?
Most clients use Skype or the Remote Staff Chat System to text chat or make voice calls to their staff. It is recommended when training staff use screen share tools, which is a great way to demonstrate changes to work tasks and procedures. We recommend that it is best to use all forms of communication with staff as sometimes an email is adequate and other times voice communication is necessary. Just be mindful that it is not a good idea to mix autonomy and isolation when dealing with staff working abroad.
Q7: Can Remote Staff contractors competently read, write and speak
English to communicate at a level I can feel confident with?
Yes, all our Remote Staff contractors are pre-screened to ensure they are able to communicate in the English language at a minimum level required to work with our clients. In saying this, it is important to understand that this does not mean that the contractors will understand and communicate at a level that you may experience with your locally hire staff. Due to cultural differences, people may speak English but not think English.
Q8: Do I communicate with staff by making international phone calls?
Most clients and their contracted offshore staff communicate for free via the Skype online communication network. Therefore, there is no need to make expensive international calls to communicate with your staff.
Q9: Where do Remote Staff contractors work from?
Most contracted staff work from their own homes located nationally across their counties of origin. Most contracted staff work in major city locations with 30% of staff working from provinces or remote destinations.
Q10: Are Remote Staff contractors exclusively working for me?
Yes, Remote Staff contractors are exclusively working for you during their shifts as well as in your time zone. At Remote Staff we have technologies in place to keep staff accountable as well as ensure that staff are online, on time and performing work related tasks. Just be mindful that in most cases part-time staff you hire will usually have another client they work for, to make up the difference between full-time and part-time work and subsidize their income.
Q11: I have never worked with offshore contracted staff before and need a better understanding as to their capabilities and what I can expect when working with offshore staff.
During our stringent screening processes Remote Staff make it a priority to hire educated intelligent people with experience in the appropriate fields. We work very hard to assist you to find the best person for your job and that your expectations and standards are suited as closely as possible.
Q12: How do we train and supervise the contracted staff working
outside the confines of our local office?
We recommend using free online screen share tools as one way to show someone how a job needs to be performed to your liking. Remote Staff has invested heavily in developing operational systems and technologies to keep contractors accountable, all whilst working online from locations anywhere in the World. Technologies such as our; 3minute screenshots to help the client keep track of the work quality outputs being performed by the contractor; 20-30minute activity tracker, which is a tool designed to help you keep on top of your staffs priorities throughout the day and 5minute web cam shots, for staff working night shift to ensure they are in the right working state. These technologies are all useful tools to assist you in monitoring your staff.
Q13: My business requires my staff to use Apple Mac Computers.
Does this mean I have to provide staff with an Apple Mac computer?
No the staff will have their own equipment, but keep in mind that if you require staff to have specialized computer equipment such as Apple Mac Computers, you would need to mention this prerequisite during the recruitment process so we filter out those staff who do not meet your needs. Please be mindful that there are fewer Apple Mac users in these parts of the world due mainly to the cost restraints in acquiring such equipment.
Questions about Remote Staff invoicing
Q1: Are contractors hired on per hour, monthly or yearly basis? What happens if the client only requires contracted staff for 1 day per week or 2hr per day? Is the client invoiced per assignment completed or per week/month worked?
As an effort to attract quality committed contractors to work with our clients over the long-term, Remote Staff only focuses on hiring full-time or part-time staff. It is our strict policy not to hire staff out for 1 day a week or 2 hrs per day as this is not a sustainable long term staffing solution and therefore we do not involve ourselves with this kind of short-term project based work.
Full-time contractors are required to work from Mon-Fri, 8 hrs a day and their shift is 9:00hr long with a 1hr lunch break and two short 10min breaks. Part-time contractors are expected to work from Mon-Fri, 4 hrs a day, with a 10min break every 2hr worked. For these staffing services a client will be invoiced on monthly basis. Remote Staff does not issue weekly invoices for wages, as our payroll system is design to be paid at the start of every month.
Q2: How often am I expected to pay contracted staff?
The client is required to make advanced payments on staff wage invoices at the beginning of every month. As a Client there are three stages of invoicing.
In the case staff working overtime, the calculated overtime will be added onto next months invoice. In the case a staff member does not work their full rostered hours, then the calculated un-worked hours will be credited back in the following months invoice. It is a policy of Remote Staff that you only pay for the hours worked.
Q3: Why is the client invoiced one month up front?
Remote Staff believe staff wages must never be delayed, especially when involved in international business and we consider Remote Staff monthly invoices to be the same as paying monthly staff wages. For Remote Staff to build a trusted name as a reliable staffing supplier, Remote Staff avoid bank rolling our client's staff wages.
Q4: If a staff member does not work the hours they are scheduled to work during the month that I have paid for in advance, how does Remote Staff rectify this issue?
At Remote Staff, you only pay for the hours staff work. If for any reason a staff member does not fulfil their rostered hours scheduled, then you will be credited for the hours not worked in the following monthly invoice.
Q5: How are the hourly rates of staff calculated?
At Remote Staff we calculate the hourly rate of staff using the following method:
Using this method we calculate how many hours worked over any given month. Any extra hours worked are charged in the following months invoices and un-worked hours are credited back in the following months invoice.
Q6: Who do I pay, the staff directly or Remote Staff /Think Innovations Company?
Under no circumstances can you pay the staff directly because the company is invoicing you and not the contractors. If this were to occur it would be a breach of contract between the Client and Remote Staff/Think Innovations Company. All clients are required to pay each monthly invoice to Remote Staff/Think Innovations Company. This will also enable Remote Staff to take care of all payroll payments and procedures at the end of each month in the staff's local currencies.
Q7: Can incentives and commissions be paid to staff in addition to their regular wages? If so how will it be implemented?
Yes. You will need to call our customer support department who will then inform our accounts department and your added commission or staff bonus will be included in the following months invoice. All commissions and bonuses will be paid in its entirety to the staff without Remote Staff taking any percentage. Please keep in mind that under no circumstances can commissions and bonuses be paid to staff directly.
Q8: How do I know that the staff I hire are being paid a fair and reasonable wage?
What are Remote Staff's margins?
At Remote Staff one of our priorities when hiring staff for our clients is building long tern sustainable working relationships for all parties involved. We take retention seriously and as a result we know that we must pay contractors fair and reasonable Filipino and Indian wages. We understand that clients invest their resources into hiring people from Remote Staff and the last thing we want to do is sabotage the effort of our clients and staff by compromising or underpaying staff wages.
Questions about Remote Staff security
Q1: Does Remote Staff guarantee contractors are responsible and trustworthy?
At Remote Staff we eliminate the risks associated in working with contractors abroad, via home visits to confirm staff IDs, addresses as well as contacting past employers and referees to confirm previous work history. During these home visits we also validate computer equipment and Internet speeds are of a minimum professional standard required to perform work tasks. If you wish we are able to perform police clearances for an additional fee of $10. All staff sign individual contracts with Remote Staff only after they pass our stringent screening processes and as a result of these measures, we have never had an incident where contracted staff have breached our clients IP or proprietary business knowledge in anyway, proving that remote staff is a trusted supplier by staff and clients alike over time.
Q2: What measures are in place to ensure IP confidentiality?
Remote Staff take any breach of confidentiality as a serious matter. In the unlikely occurrence of a breach of IP confidentiality, we would have our senior representative go to the home of the contracted staff and thoroughly investigate by searching the computers and hard drives of the staff member in question of an IP breach. If the staff member has been found to be acting in-appropriately by trading or selling our client IP, Remote Staff will take legal action on behalf of the client to stop any further unauthorized illegal activities. Remote Staff has secure measures in place to ensure these unethical behaviors are minimized and the Remote Staffing experience is a safety zone for both staff and clients alike. In addition to this we have a number of lawyers on retainers in the unlikely case of any breach of contract.
Q3: What are the procedures undertaken in the situation of an unworkable relationship with a sub contacted staff member?
You have the ability to cease any contract with a staff member with just 24hr notice with in the first 4 months of hire. After 4 months you will need to give 2 weeks notice before terminating a staff member. Also if you are not happy with your current staff member we offer a staff replacement guarantee.
Q4: With online security becoming a global issue, how do I know my personal and private company details are safely guarded?
At Remote staff we understand that with the growth of companies doing business globally online, there are challenges which present themselves and none more so than online security. As a result Remote Staff invests heavily in an IT department, who monitor and maintain the online security practices of the Remote Staff company to reassure clients that our working platform, database and servers are a secure place to do business safe from corrupt online people and practices.
Questions about Remote Staff support
Q1: What type of support can I experience from the Remote Staff service?
Remote Staff provides a client support department which is available to contact 24 hours a day 5 days a week (Mon-Fri) via phone, Skype, email and Remote Staff chat application, though we advise that if you have any questions relating to support then please use the phone as this is the quickest way to deal with any inquiries.