Pricing
We want to work with you.
We’re eager to help you grow your business with the right remote support, and have set our pricing with that goal in mind. If our offerings do not meet your budget requirements, please feel free to schedule a call to discuss other options.
We want to work with you.
We’re eager to help you grow your business with the right remote support, and have set our pricing with that goal in mind. If our offerings do not meet your budget requirements, please feel free to schedule a call to discuss other options.
Breakdown of Offerings (FAQ)
Invoicing
Why do I need to pay Remote Staff invoices in advance?
The advanced payment of invoices enables us to back our payroll guarantee—which is key to sustaining our remote workers’ trust and commitment.
How does the first month’s invoice differ from recurring invoices?
First Month’s Invoice:
- The first month’s invoice is pro-rated up until the end of the month.
If your remote contractor’s start date falls under the last week of any given month, your invoice will reflect:
- the remaining days of the current month;
- the full working days of the following month.
Recurring Invoices:
- Recurring invoices are issued at the beginning of the month. These exclude Australian public holidays, but not international public holidays.
- Recurring invoices fluctuate due to:
-
- the number of working days ranging from 20-23 total each month;
- forex market valuation fluctuations;
- unconsumed hours or overtime hours;
- You will be issued a credit memo if your contractor was absent;
- You will be billed extra on the next month’s invoice if your contractor works overtime as per your request;
- invoice adjustments from offline hours due to power and internet outages or technology issues.
Note: Credits or debits to either invoice are applied to the following month’s invoice.
What’s included in the remote contractor’s hourly rate?
The remote contractor’s hourly rate factors in our service fees and staff benefits. It is all-inclusive of the following:
- Recruitment services
- Administrative support
- Payroll handling services
- Remote contractor monitoring
- Use of our proprietary technology
- Dedicated account management support
- Skills Development Program (SDP) registration
- Compliance, government contributions, and benefits management
Will I be required to pay for the holidays either in Australia or in the Philippines?
You are not obligated to pay for Australian or Philippine holidays because our remote contractors are independent self-employed professionals.
Although, we do have a mandatory 5-6 days of paid leave during the Christmas season.
Why are PayPal fees irregular?
Just like how merchant fees are applied to credit card transactions, we do the same with PayPal fees. PayPal merchant fees fluctuate month to month, depending on the volume process.
If you want to avoid PayPal or merchant fees, we suggest transferring money directly to the Remote Staff bank accounts. As of the moment, it’s available in AUD only.
Do I get a refund for unsatisfactory work by the remote contractor?
As the client, you have the responsibility to manage, instruct, and train your remote contractors, depending on your requirements.
You can only refund unconsumed hours. Rest assured, only proven work hours are paid.
Why can’t I pay you in Philippine Peso?
It is not commercially viable for us to accept full invoice payments in Philippine Peso. As an Australian company, we invoice you in AUD. We also have multi-currency accounts in CAD, NZD, USD, and GBP.
Currency Adjustment
Why do I need to pay for currency fluctuation?
When the dollar is weak, the staff prices increase; when it is strong, the staff prices decrease.
We deal with an international market landscape because we invoice in the currencies our clients are located and pay wages in the currency the remote contractors are located.
Currency adjustments are applied at the closest possible rate in the following month’s invoice. We credit or debit your account to make up the difference of a strong or weak currency.
How do the forex reference rate and currency adjustment solutions work?
We are affected by currency at two different points in time:
- when we generate the invoice
- when we make the payroll
As a result, two different solutions are applied. At the time when your invoice is issued, we apply a forex reference rate so that your invoice amount is as close to the market rate as possible.
The forex reference rate is an estimated average of the market value applied to any currency. It can be adjusted monthly, depending on the market currency fluctuations.
A separate solution is applied when payroll is made. In this instance, we apply the currency rate used when making the payroll payment as your actual currency adjustment. It results in either a credit or debit in the following month’s invoice.
James S.
Jed gets my philosophy in customer service. And he embraces it. There’s a few things he had to learn. There’s a few mistakes. 99.9% of the time it’s never spoken of again or heard of again because it’s not committed again. If I knew someone who is looking for someone, I would definitely recommend you [Remote Staff].
Kelvin N.
We engaged in Remote Staff because we find that the candidates and the contractors from Remote Staff we bring onboard are very very efficient and helpful. We do appreciate what they’re doing. The quality of candidates, they have experience working with Australian companies. On day one, they speak our lingo. They understand what we need. And we’re able to communicate effectively.
Tim R.
I’m happy that I’ve gone directly to Remote Staff. I got what I wanted. It wasn’t done overnight. We need to get the right person. Not just someone for the sake of getting someone. I absolutely recommend Remote Staff for the people who are considering it for their staff requirements.
Stuart C.
I would recommend Remote staff. You know location-wise, especially timewise, it’s very handy being almost aligned in timezones. The type of customers that Kevin [Contractor] has already worked with are the kind of customers that we have.
Andrew B.
Daryl [Remote Subcontractor] is great! We’re really happy with Daryl. He is proactive. Jumps on everything really fast. Yes, it has worked out really well.The people have been good so far. You hired well. And they communicate well. If there’s any issues, I guess my account manager, you’re always available when I need you. So far so good. I would recommend you to others.
Bridget O.
Remote Staff is our go-to for all staffing needs. Our digital marketing agency was in need of an additional web developer and I was so happy to find Remote Staff. From the seamless navigation on their website to the recorded voices of each web developer and extensive, detailed resumes, I immediately reached out to the company. This is the only recruitment firm I’ve dealt with that’s professional across the board. No matter who you are dealing with, everyone holds a high level of customer service, integrity and professionalism. They are so responsive and far surpassed our expectations with their follow-ups, check-ins and most importantly, they are very experienced recruiters. Their recruitment process is so thorough from beginning to end with detailed behavioral questionnaires to pinpoint what you’re looking for. We’ve grown and now have 3 amazing web developers on our team, all thanks to Remote Staff. Almira and Zion are the best!
Heath
It almost felt too good to be true in the sense that I had that initial meeting. We signed up. Within literally 24 hours, I had legitimate resumes in my inbox that I was able to read and view. I placed a candidate, still with us, one of our first remote subcontractors from Remote Staff.
Michael
Why do I work with Filipinos? The biggest thing with Filipinos: they are very very good workers. They are very honest, and they are honorable.
Mandy
I really feel taken care of when I speak to Patricia [my account manager]. It’s really great to have that contact person that can go across whether for staff or internal that can assist with that.
Daniel
What I like about the Remote Staff experience is that people we deal with are responsible for sourcing the candidates, manage the interview process, onboarding and the ongoing account management. That process for me is quite good.
Andrew
Engaging Remote Staff is easy. Getting candidates doesn’t take too long. I found the screening process or Remote Staff to be great. From there, you have a direct line to the team. I have full control. And that’s really something that’s important.
Tony
It’s been a positive experience. To have 2 employees that worked out straight off the bat, is really beneficial to us. We do actually intend on getting more Remote Staff in the future. So yeah, we’ll be using the service again.
