Client FAQ

Coordinate with your assigned CRE.

One possible reason could be incorrect user login credentials. If this is the case, you can reset your password at client.remotestaff.com/forgot-password.

Timesheet – You can view and verify the hours logged by your Remote Contractor here, which form the basis for the payments made to the staff and consequently, the bills charged to the client.

1. Go to the Timesheet page.
2. Select the name of the staff whose timesheet you want to view.
3. You’ll then see the following columns pertaining to the selected staff:
   • Date – auto-populated based on the calendar year and month
   • Schedule –  the staff’s daily schedule, particularly their start time and end time
   • Rostered hours – hours indicated on the Contract as agreed upon by the client and staff
   • Time Logs – real and raw data captured from the monitoring tool, which includes work hours and breaks.
   • Work Hours – the actual hours worked, computed as the total number of hours between time in and out.
   • Adjusted Hours – Auto adjusted to maximum allowable hours per day, when work hours exceed those based on the staff contract . It can be manually adjusted by Remote Staff depending on the number of REAL hours worked, Approved OT’s, unapproved OT’s and offline work.This is also the basis for the number of hours multiplied by the Remote Contractor’s hourly rates to come up with the compensation we pay to Remote Contractors before each month’s cut-off period.
   • Lunch Hours – Total number of hours from the start to the end of each day’s lunch break for that period 
   • Break Hours – Total the number of break hours in the morning and afternoon – from the start to the end of each day’s quick breaks for that period 
   • Leave – records the staff’s leaves for the day from the Leave Request Management Page
   • Notes – Displays the filed Timesheet notes of the staff from the Remote Contractor Portal.

Leave Request – A report of Leave requests lodged on the Staff Portal by the Remote Contractor.

All of your staff’s filed leave requests are on the Leave Request page.

To view, click on the eye icon inline with the leave you want to approve or decline. You can add notes to explain the action.

If your staff applied for leave on multiple dates, select the day/s you want to approve or decline by ticking the checkbox beside each one. Click either the Approve or Decline button and then click “Confirm.”

Contractor Request Form – this form outlines the job details and required qualifications of the Remote Contractor requested by the client. It consists of the job details, equipment/tools/software and skills requirements.

You can review your Contractor Request Form:

1. Select the appropriate job from the Jobs Title list.
2. Click the Edit icon in line with the job title you want to view or edit.
3. Input the client email address to access the form.
4. View or fill up the form to indicate or edit the requirements indicated, such as the job details, equipment/tools/software and skills.
5. Click the Submit button to save the changes.

Monitoring Reports – A real-time monitoring page where clients can view their Remote Contractor’s active apps, connection logs, speed tests, activity notes, time records, and screenshots.

1. Log in at https://client.remotestaff.com/ with your email address.
2. If it’s your first time logging in, please click the “Forgot Password” link to reset your password and follow the instructions on the email you should receive shortly afterwards.
3. Otherwise, you can navigate the Monitoring Reports menu accordingly upon log in.

1. Screenshots are captured every 3 minutes.
2. There are 2 quick breaks for full-time employees and 1 for part-time ones. Quick breaks are 10 minutes in the morning and 10 minutes in the afternoon.
3. There is a 1-hour lunch break allotted for full-time employees and none for part-time ones.
4. Remote contractors are prompted for activity notes every hour.
5. All active applications are recorded by default.
6. Speed tests are conducted and recorded each time the Remote Contractor starts and finishes work.

Note that default settings may vary depending on your agreement with the Remote Contractor.