IT Outsource

Kinds Of IT Outsourcing Services

Each company has distinct business needs. Thus, entrepreneurs must determine the type of solution that best suits them.

For instance, there are various kinds of IT outsourcing services:

  Onshore Outsourcing

As the name implies, this type of outsourcing involves a company partnering with another organisation within the same location. It’s advantageous because there’s no need for cultural or timezone adjustments. However, competition can be tough since businesses are restricted to one area only.

Nearshore Outsourcing

This refers to acquiring the services of a company that is in close proximity. In this case, the project tasks are performed by a firm in a nearby country. Nearshore outsourcing also makes overseeing the project easier since there usually aren’t any significant timezone differences.

Offshore Outsourcing

This category of outsourcing is the furthest in terms of distance. Offshore outsourcing means contracting a company completely in a different geographical location or timezone. However, it does provide businesses with a way to fully maximize their resources and even gain access to top talent in other countries.

Software and Services Related to IT Outsourcing Services

There is a long list of IT-related services that you can outsource:

Why Use IT Outsourcing Services?

Now that you know about the various types of IT outsourcing, here are some of the specific benefits you get when you contract offshore companies:

Cost

One of the biggest benefits when outsourcing offshore is reduced business costs.

You get to hire experts from other countries—like the Philippines, for example—at a reasonable price without having to worry about the quality.

Due to the country’s lower cost of living, your dollars will go further.

Experience

There is a current shortage of top talent across many industries.

Small- and medium-sized businesses may find it hard to compete with larger conglomerates like Microsoft, Google, Apple, etc. that tend to snatch top talent first. Outsourcing gives you a chance to level the playing field. As a business owner, you gain access to other skilled IT experts from all over the world.

24/7 Remote Support

Contracting an outsourcing company also allows you to have 24/7 support due to timezone differences.

Many of these organisations have employees working the night shift to respond to any client inquiries or concerns.

Guaranteed Fast Response Times

Of course, due to the remote set-up, there is a need to constantly communicate.

Apart from that, the IT industry is fast-paced and thus requires quick response times so that important feedback and updates are immediately carried out.

Scalable, Budget-Conscious, and Secure Outsourced IT Services

Partnering with a staffing agency can prove to be a scalable solution for your business.

It is highly convenient and with the right team at the helm, you get to focus on growing your company.

IT Outsourcing: Maximize Flexibility and Control

At this point, you may be wondering if you should outsource your IT support to a service provider.

Perhaps you may be considering expanding your business or an in-house IT employee may be leaving their post.

Whatever the case may be, here are several pros of IT outsourcing to help you evaluate your options.

  Continuous Learning

There may be times when your IT department lacks the necessary skills to resolve an issue.

In such situations, seeking external help or expertise can help.

Your in-house employees might even learn a thing or two from outsourced IT experts moving forward.

The Case for Selective Outsourcing

Small- and medium-sized companies often have limited resources, which they must allocate strategically.

Be selective when outsourcing. This means carefully choosing which firm to partner with and which specific IT functions to outsource.

For instance, smaller, more specialised outsourcing companies may provide a competitive advantage in terms of costs, flexibility, and even control.

The Sourcing Decision

Before signing a contract with any staffing agency, be sure to do your research.

Look into their track record and study reviews from their previous clients.

At Remote Staff, you can easily check out the testimonials available on our home page.

Is This System Truly Strategic?

Think about your business goals.

What are you hoping to achieve within the next few months?

Does your company need to update its IT systems or improve its internal processes? Are you hoping to enter a new market?

Questions like these are vital when figuring out whether or not IT outsourcing is the answer to your company’s needs.

Are You Certain That Your IT Requirements Won’t Change?

Introducing significant IT changes later on can cause a lot of frustration.

And while this may be unavoidable at times, it would be good to find a company that can quickly adapt to changing demands.

Even If a System is a Commodity, Can IT Be Broken Off?

Information technology is complex.

Some parts cannot be simply removed or isolated because everything is interconnected.

As a business owner, you need to understand the underlying issues because creating a new system will require data from other areas of your company.

Could the Internal IT Department Provide This System More Efficiently Than An Outside Provider Could?

Before tapping a service provider, evaluate whether your internal IT department can deliver the results you want.

When there is an obvious gap, it would be advisable to outsource your IT needs to a third-party company, like Remote Staff.

Do You Have The Knowledge to Outsource An Unfamiliar or Emerging Technology?

Failing to understand your business needs will undermine the benefits of IT outsourcing.

In this case, it’s better to have one of your IT team members (if any) work closely with your outsourced staff.

What Common Issues Should You Be On Lookout for When Working Out the Contract Details?

Before signing a contract, figure out first whether or not you need full-time or part-time employees.

You also need to decide the duties to be delegated to your remote contractors and what remains with your internal IT department.

How Can You Design a Contract that Maximizes Your Risks And Maximizes Your Control and Flexibility?

Will your remote contractors use particular software? What files or documents can your remote employees access?

Having a clear outline of what your IT personnel can or cannot do in the contract helps cover all the bases.

The Disadvantages of Internal IT

While having an internal IT department is extremely convenient, it isn’t without its challenges:

Restricted Knowledge

A large, in-house team of IT professionals gives your business access to a huge talent pool.

However, not all companies have the resources to do so. A small IT department could limit what your company can achieve and could get in the way of you keeping up with your competitors.

Thus, one solution is to hire an external consultant.

Outsourcing enables you to connect with IT experts with a wide range of skills.

Internal Upkeep

Another big challenge that comes with having an in-house IT department is the cost.

As your company grows, so should your IT team. Not all employees will be proficient in the areas you need them to be. Thus, hiring additional heads may be necessary to augment your current IT team.

Furthermore, utilities are another expense to consider. Running a full-time office can become expensive in the long run. You may need to upgrade your staff’s equipment, depending on their types of tasks.

Offerings

So, what does Remote Staff have to offer you in terms of outsourced IT services?

  Compute and Data Center

As your business grows, you will need more equipment for your IT systems. Managing these infrastructures can then be outsourced.

  Storage and Backup

Storing and organising data is crucial to any business. Through us, you can hire experts who are skilled at keeping huge loads of
data secure and compliant with various privacy requirements.

  Network

Our IT remote contractors specialise in optimising and ensuring the stable operations of your computer networks.

  Mainframe

The mainframe can be thought of as a company’s central data hub.

Modernising the mainframe makes it faster, more reliable, and up-to-date with your company’s current needs

 Business Continuity

Any company should be ready to respond to worst-case scenarios.

IT outsourcing can provide technical support to maintain crucial business functions in case of a privacy breach, equipment failure, unexpected downtime, power outage, and other emergency or disruption.

 Doing Cloud Right Across the IT Estate

Recruiting cloud computing specialists makes it possible to scale up or down quickly depending on what your company needs.

Remote Staff’s Approach to IT Service Delivery

Here’s how Remote Staff delivers its IT services:

  Flexible Pricing Options

We will always consider your budgetary requirements. Afterwards, we then find staffing solutions that suit your needs without compromising the quality of service.

Ensured IT Cost Reduction

As previously mentioned, offshore outsourcing offers the best value for money.

Get Proficient IT Staff Without the Hefty Price Tag!

Schedule a callback with us to further discuss your specifications. Be as specific about what you need so we can help you in the best way possible.

Cooperation Flexibility

Many of our IT remote contractors already have years of experience under their belts.

Thus, adapting to changes is easier for them despite the rate at which the information technology industry is evolving.

Quarterly Service Improvements

As a client, you can oversee your remote contractor’s work performance.

This is especially crucial if you want to maintain a competitive edge over your competitors.

Regulatory Compliance

Our remote contractors are knowledgeable about various laws that govern data privacy. However, let your outsourced IT expert know if your organisation has additional rules it needs to comply with.

Visibility and KPI-Based Results

Once a candidate has been successfully endorsed and onboarded as part of your team, you are in charge of setting and monitoring their key performance indicators (KPIs).

KPIs We Use To Estimate The Work Progress And Results:

As previously mentioned, creating your candidate’s KPIs is up to you. Setting expectations at the very beginning of your working relationship can help remote contractors understand what you are trying to achieve. Further, they can use KPIs to evaluate and improve their performance.

Specialist Outsourced IT Support

Our pool of candidates all have different kinds of expertise. However, should you need someone with a specific skill set, Remote Staff is more than willing to find someone who would be the right fit for the job based on your specifications.

Outsourced IT Services for Australian Businesses

Remote Staff has helped countless Australian entrepreneurs digitise their companies over the years.

As such, we make sure to pool candidates who are already familiar with Australian business processes.

Service You Can Rely On

Part of what makes Remote Staff unique is its after-sales support. We have a team of dedicated Client Relations Executives that serve as a help desk and are at your disposal for any concerns or questions.

Managed IT Services

Allow Remote Staff to handle the tedious parts of the recruitment process for you.

Again, you have control over what roles or duties you want to outsource, whether you need a full IT team or simply want access to a few specific IT functions.

Our Mission

Ultimately, Remote Staff aims to support AU businesses and Filipino remote workers so that they can both reach a new level of success together.

Frequently Asked Questions

We have gathered several frequently asked questions for your reference:

How Do I Know Whether My IT Costs May Be Reduced?

Obviously, reduced costs are a major benefit of outsourcing IT support.

But you can further lower your expenses by negotiating a reasonable rate. Again, we consider both a client’s budget allocations and skill requirements when looking for the right remote contractor.

Doesn’t IT Outsourcing Pose a Threat to Corporate Data Security?

Concerns over data security are always valid, especially since your IT expert will be working remotely.

However, one way to overcome this would be to provide proper tools, like robust antivirus software and the use of encrypted
communication channels.

You can also reinforce compliance regulations as well as conduct cybersecurity audits from time to time.

At Remote Staff, we also employ the use of time-tracking software for full transparency between you and your remote contractor.

Can Remote Staff Guarantee Against Premature Service Termination?

Should you encounter any concerns relating to your remote contractor’s performance at work, it may be best to discuss these with them first.

If the issue remains unresolved, you may escalate things to your designated Client Relations Executive.

Our team will then relay your feedback to the remote contractor until the issue can be resolved.

If not, Remote Staff takes full responsibility for matching you with a more suitable contractor.

What Are the 5 Major Drivers of IT Outsourcing?

Here are the top five major factors that drive IT outsourcing:

• Need for Competencies
  With the current global labour shortage, companies often find it difficult to fill the open positions within their ranks. Outsourcing provides access to skilled experts that may be unavailable or scarce in their area.
• Quality
  Often, the results you receive from a service provider are at par with those of their local counterpart.
• Internal Costs vs External Costs
  One primary advantage of outsourcing is you save money on costs, especially when the country you’re outsourcing to has a lower cost of living compared to yours.
• Capacity Constraints
  Outsourcing is one of the quickest ways to scale your business. You can avoid bottlenecks with outsourced IT support.
• Quick Turnaround Time
  Usually, your company IT staff will have other tasks to prioritise, which may result in a slower response time. Outsourced IT experts will only focus on their assigned responsibilities, which improves productivity.