5 Essential Skills Every Admin Assistant Should Have and How to Assess Them in Interviews

Do you have too many administrative tasks piling up? You can free up your time by hiring an online admin assistant.

Admin assistants can handle a variety of tasks such as scheduling appointments, managing emails, and organizing documents.

However, when faced with several applicants, what skills should you look for so you choose the right one?

Here are 5 essential skills every admin assistant should have and how to assess them during interviews.

 

Organizational Skills

Admin assistants should be able to manage multiple tasks, maintain orderly files, and ensure everything is in place to maintain an efficient workflow.

These skills help them keep things in order and make sure nothing is overlooked.

During the interview, you could provide the candidate with a scenario where they are required to prioritize and organize tasks. You can ask a question like:

“If you had to schedule appointments, organize files, and prepare a presentation for a meeting due by the end of the week, how would you organize your time and prioritize these tasks?”

This scenario lets the candidate show how they handle many tasks with different deadlines, demonstrating their organizational skills.

 

Communication Skills

Strong verbal and written communication skills are crucial for admin assistants.

It helps administrative assistants share information clearly and professionally, whether through emails, phone calls, or face-to-face conversations.

You can assess this by asking a question like:

“Can you tell me about a time when you had to resolve a misunderstanding with a colleague or client? How did you clarify the situation and ensure a positive outcome?”

This is an opportunity for the candidate to reveal how they can use effective communication to resolve conflicts.

 

Computer Literacy

Admin assistants have to be adept at making and changing documents, handling spreadsheets, organizing data, and communicating online. 

With computer literacy skills, admin assistants can effectively learn new software programs and updates to stay effective in a digital workplace.

To assess this, come up with a scenario where the candidate needs to demonstrate proficiency in using a specific software. For example:

“I​​magine you need to create a presentation for an upcoming meeting using PowerPoint. Can you walk me through how you would approach creating slides, adding content, and formatting the presentation?”

You can also assign sample tasks such as creating a document or spreadsheet, and then observe how they navigate the software to complete the required output.

 

Problem-Solving Skills

Admin assistants often encounter unexpected situations that require quick thinking and resourcefulness.

Whether it’s sorting out scheduling conflicts, fixing technical problems, or coming up with alternative plans to meet deadlines, problem-solving skills help them manage tasks effectively.

You can test them by giving a scenario that demonstrates their skills.

For example:

“If a key participant cancels at the last minute for an important meeting your organizing, what would you do to make sure the meeting still runs smoothly?”

This evaluates their ability to think critically, come up with creative solutions, and adapt to unexpected challenges.

 

Adaptability and Flexibility 

As mentioned earlier, admin assistants constantly deal with changing priorities, deadlines, and unexpected challenges. 

Adaptability involves adjusting plans as needed to get tasks done efficiently, even when key aspects change. 

Flexibility lets them switch between tasks easily to meet the organization’s needs. 

Also, with technology changing frequently, adaptability helps them stay as efficient as possible.

To assess this in a candidate, ask them about a time when they had to adjust to a sudden change or unexpected challenge in a previous role, such as: 

“Can you tell me about a time when you had to quickly adapt to a new task or situation at work? How did you handle it and what was the outcome?”

This gives you a peek into how well they can stay calm, think fast, and adjust to the situation.

Still looking for the right admin assistant? 

If you don’t know where to start, Remote Staff has a rich talent pool of viable talent, all  equipped with the essential skills above, just waiting for you to choose from.

Call us or schedule a callback today!